General Terms and Conditions 2026- IE Advisors Limited
IE Advisors Limited is a company registered in England and Wales under company number 15572665 and acts as an international education advisor, intermediary, booking facilitator and coordinator between families and third-party providers of international educational programmes.
These terms govern the contractual relationship between IE Advisors Limited and the client, being the parent, legal guardian or adult student who purchases advisory, guidance, support and coordination services in connection with international educational programmes.
If IE Advisors Limited provides these terms in more than one language, the English version shall prevail in the event of any interpretative discrepancy unless mandatory applicable law provides otherwise.
1. Company Identity and Nature of the Services
IE Advisors Limited provides international education advisory services, personalised guidance, programme selection support, assistance during the application process and reasonable coordination with third-party providers, including schools, academies, camps, universities, sports organisations, accommodation companies, host families, insurers, carriers and other independent operators.
Unless expressly stated otherwise in writing in the specific terms of a particular programme, IE Advisors Limited does not act as the organiser of the programme, nor as the direct operator of the educational, accommodation, transport or activity services, but rather as an intermediary and advisor between the family and the relevant provider.
IE Advisors Limited undertakes an obligation of reasonable skill and care, which means that it agrees to act with professional diligence, good faith and reasonable care in performing its services, but does not guarantee the achievement of any specific academic, sporting, linguistic, social, emotional or personal outcome.
2. Scope of the Services
Depending on the case, IE Advisors Limited’s services may include programme recommendations, option analysis, support with applications or enrolment, document coordination, transmission of information to providers, reasonable pre-departure follow-up and general support throughout the process.
Unless expressly agreed otherwise, IE Advisors Limited’s services do not include the direct provision of teaching, continuous in-person supervision, direct selection of host families, medical management, immigration control, operation of flights, transport, accommodation, sporting activities or the physical delivery of the contracted programme.
The student’s participation in the programme, as well as final admission, accommodation, schedules, activities, discipline, safeguarding, supervision, excursions, operational changes and continuation criteria, depend on the relevant provider and its own internal terms and policies.
3. Reasonable Skill and Care and No Guarantee of Results
IE Advisors Limited agrees to provide its services with the level of care and diligence reasonably expected from a specialised company in this sector, using appropriate means to advise the family, facilitate enrolment and support coordination with third-party providers.
The family expressly acknowledges and accepts that IE Advisors Limited cannot and does not guarantee specific results, including without limitation final admission to a programme, any particular academic performance, any defined language improvement, any specific sporting development, satisfactory social integration, full emotional adjustment, perfect compatibility with peers or host families, or an incident-free experience.
Academic assessment, co-existence, emotional wellbeing, sporting development, cultural integration and the student’s personal satisfaction depend on multiple external factors, including the provider’s performance, the student’s attitude, the information supplied by the family, the destination context and circumstances beyond IE Advisors Limited’s reasonable control.
4. Enrolment, Reservation and Payments
Any enrolment in a programme shall be subject to availability and final acceptance by the relevant provider.
To begin the process, IE Advisors Limited may require payment of a reservation amount, deposit or administration fee, as specified in the specific terms of the contracted service.
Unless expressly agreed otherwise, any sums charged by IE Advisors Limited for advisory work, administration, coordination and professional support shall be non-refundable once the work of review, guidance, processing or communication with third parties has started.
In some programmes, part or all of the price may be paid directly to the provider. In other cases, IE Advisors Limited may receive funds from the family in order to transfer them to the provider on the client’s behalf. Once such funds have been transferred to the provider or other third parties, any refund shall be subject to the policies of the relevant provider and to IE Advisors Limited’s actual recovery of such amounts.
Prices, taxes, supplements, visa costs, fuel surcharges, exchange rate variations, transport charges or extraordinary third-party costs may be passed on to the client where applicable to the contracted programme.
5. Provider Terms and Operational Precedence
The family acknowledges that each programme is subject not only to these general terms but also to the specific terms and conditions of the relevant provider, school, academy, camp, university or host organisation.
IE Advisors Limited shall reasonably provide access or reference to such terms, but shall not be responsible for the drafting, interpretation, local legality or practical enforcement of the provider’s own terms.
Where there is any inconsistency between these terms and the provider’s operational rules regarding internal programme operation, safeguarding, conduct, accommodation, schedules, activities or discipline, the provider’s operational rules shall prevail in relation to the practical running of the programme, without prejudice to any mandatory consumer rights under applicable law.
6. Passports, Visas, ETA and Documentation
It is the sole responsibility of the student and the family to obtain and maintain a valid passport, identity documents, visa, ETA, electronic travel authorisation, parental travel consent for minors, health certificates and any other documentation required by the country of origin, transit or destination.
IE Advisors Limited may provide general guidance regarding immigration requirements known at the time of contracting, but does not guarantee the grant of visas, entry permissions or travel authorisations, nor does it assume responsibility for regulatory changes, administrative delays, refusals or entry restrictions imposed by public authorities.
Any inability to travel, commence or continue the programme due to missing, expired, lost, incorrect or refused documentation shall be at the client’s sole risk and expense, and the applicable cancellation terms shall apply.
7. Medical Information, Medication and Special Needs
The family must provide complete, accurate and up-to-date information regarding any medical, psychological, psychiatric, neurodivergent, dietary or welfare-related matter relevant to the student, including allergies, medication, ADHD, anxiety, emotional history, injuries, dietary restrictions and any other need that may affect the student’s participation in the programme or co-existence with others.
IE Advisors Limited shall pass such information to the provider where necessary for proper coordination of the programme, but does not guarantee that the provider will be able to accept, accommodate or manage all disclosed circumstances.
Any omission, concealment, inaccuracy or late update of relevant medical or personal information shall release IE Advisors Limited from liability for the consequences of such lack of disclosure to the extent permitted by applicable law.
In the event of a medical emergency, and where it is not possible to contact the parents or legal guardians immediately, the family expressly authorises IE Advisors Limited and/or the local provider to act reasonably and in coordination with healthcare professionals in order to protect the student’s health and safety.
IE Advisors Limited cannot guarantee the continuation in the destination country of medical treatments, therapies, medication plans, psychological support or other specific support arrangements initiated in the home country.
8. Accommodation, Placement and Host Families
Where the programme includes host family accommodation, residence, boarding or any other residential arrangement, the selection, evaluation, allocation and operational supervision of the accommodation shall normally be the responsibility of the provider, school, academy or host organisation in the destination country unless expressly stated otherwise in writing.
IE Advisors Limited may communicate reasonable preferences of the family or the student regarding diet, allergies, religion, approximate family setting, pets, non-smoking households or similar matters, but cannot guarantee that all such preferences will be met or that there will be absolute compatibility between the student and the accommodation.
The family acknowledges that host families may have structures, lifestyles, schedules, customs, beliefs, eating habits and family dynamics that differ from those of the home country and that cultural adaptation is a normal part of the international experience.
Where the provider reasonably considers it appropriate to make a change of accommodation for welfare, safety, operational or co-existence reasons, such change may be made in accordance with its protocols. If the change arises from conduct, breach or behaviour attributable to the student, any additional costs may be charged to the family.
Any accommodation concern must be reported immediately in order to allow reasonable management with the provider. Delay in reporting may limit the possibility of effective correction.
9. Supervision, Autonomy and Free Time
The family acknowledges that international programmes for minors and young people do not involve individual, permanent or one-to-one supervision at all times.
Daily supervision shall depend on the type of programme, the student’s age, the provider’s rules, the accommodation model, transport arrangements, excursions and any reasonable free time authorised under the programme rules.
For older teenagers or young adults, a reasonable degree of personal autonomy may be expected in authorised travel, breaks, free time, residential living or unstructured activities, within the limits set by the provider.
IE Advisors Limited does not guarantee continuous monitoring or direct control over all of the student’s actions, especially where day-to-day execution is carried out by the provider, the school, the residence, the local organisation or the host family.
10. Conduct, Discipline, Suspension and Expulsion
The student must comply at all times with the laws of the destination country and with the rules of the provider, educational centre, local organisation, residence and/or host family.
Grounds for disciplinary action, suspension or immediate expulsion may include, without limitation, possession or consumption of alcohol, tobacco or drugs where prohibited, violence, harassment, bullying, cyberbullying, unauthorised departure from accommodation, serious breach of schedules, intentional damage, threats, inappropriate sexual conduct, possession of dangerous objects or online behaviour that puts the student, the group or third parties at risk.
Operational disciplinary authority rests with the provider and/or local organisation. IE Advisors Limited may support communications with the family, but does not control or review disciplinary decisions reasonably taken by the provider under its internal policies.
In the event of expulsion or early return due to the student’s conduct, there shall be no right to refund of sums already paid and all additional travel, escort, ticket change, provisional accommodation or repatriation costs shall be borne exclusively by the family.
11. Sports Activities, Excursions and Inherent Physical Risk
Many programmes include sports activities, excursions and other physical or recreational activities that carry an inherent risk of injury, accident or physical fatigue, even when carried out under appropriate supervision.
The family expressly accepts such inherent risks to the extent permitted by law and confirms that the student is fit to participate unless specific limitations have been notified in writing.
Training, technical supervision, field or court safety, equipment, staffing ratios and protocols during organised activities are the responsibility of the sports provider, school or local organiser in charge of the relevant activity.
The possible existence of provider public liability insurance or similar coverage does not make IE Advisors Limited an insurer and does not increase its contractual responsibility.
12. Insurance
The family is responsible for arranging and maintaining suitable insurance for the student, covering at least medical assistance, accident, personal liability where appropriate, cancellation where such protection is desired, luggage loss and, where relevant, repatriation and early return.
Where a programme includes insurance arranged by the provider or local organiser, the exact cover shall depend exclusively on the relevant policy, its exclusions, limits, excesses and claims procedure.
IE Advisors Limited does not act as an insurer and does not guarantee the scope, acceptance or payment of claims by any insurance company. It may, however, provide the family with documentation reasonably available to support a claim.
13. Cancellations, Amendments and Refunds
Any cancellation by the client must be notified in writing.
Amounts relating to advisory work, option review, administration, coordination and professional services provided by IE Advisors Limited shall not be refundable once the service has begun, unless applicable law requires otherwise.
Amounts relating to the programme, accommodation, activities, flights, insurance, fees or other third-party services shall be subject to the cancellation, amendment, credit or refund policies of the relevant provider, airline, insurer or other third party involved.
IE Advisors Limited does not guarantee that a provider will approve changes, postponements, credits or refunds, especially where funds have already been transferred or committed to third parties.
If the client cancels for personal reasons, fear of travel, medical advice, change of plans, disappointment with expected results, pre-departure reluctance or any other reason not attributable to IE Advisors Limited, the applicable financial conditions of the service and the provider shall continue to apply.
14. Force Majeure, Health Crises and Events Outside Control
IE Advisors Limited shall not be liable for non-performance, delay, changes, postponements, interruption or cancellation resulting from events beyond its reasonable control, including pandemics, epidemics, health outbreaks, quarantines, border restrictions, government cancellations, regulatory changes, international conflict, third-party strikes, natural disasters, transport disruption or decisions of public authorities.
In such circumstances, IE Advisors Limited shall act in good faith and with reasonable diligence to inform, support and coordinate with the family and the provider regarding possible alternatives, date changes, credits, reallocation or claims, but does not guarantee specific results or full refunds.
Where funds have already been paid to providers or third parties, any repayment shall depend on those third parties’ applicable policies and on the actual recovery of the relevant sums.
15. Limitation of Liability
Nothing in these terms excludes or limits IE Advisors Limited’s liability where such exclusion or limitation would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence to the extent prohibited by applicable law.
Subject to the above, IE Advisors Limited shall not be liable for indirect losses, loss of profit, loss of opportunity, reputational damage, unproven emotional harm or consequences arising from acts or omissions of third-party providers, host families, schools, airlines, transport companies, insurers, immigration authorities or any other independent third party.
Subject to mandatory applicable law, IE Advisors Limited’s total aggregate liability arising out of the contract or the services provided shall be limited to the amount actually paid by the client to IE Advisors Limited for its own fees or charges, excluding sums collected on behalf of and transferred to third parties.
16. Data Protection and Image Rights
IE Advisors Limited shall process the student’s and the family’s personal data in accordance with applicable data protection law, including, where relevant, the UK GDPR, the Data Protection Act 2018 and, where applicable, the EU GDPR in the context of processing linked to families or providers located in the European Economic Area.
Personal data may be shared with providers, schools, local organisations, insurers, carriers, host families and other third parties where necessary for programme administration or for the protection of the student’s vital interests.
The family may expressly authorise or refuse the use of the student’s images or videos for promotional, informational or commercial purposes. In the absence of express consent, IE Advisors Limited shall not use identifiable images of a minor for its own promotional purposes.
17. Incident Reporting, Complaints and Duty to Notify
Any relevant issue arising during the programme must be reported as soon as reasonably possible in order to allow effective management with the relevant provider.
Formal complaints must be submitted in writing within the period stated in the specific terms or, failing that, within 30 days after the end of the programme.
IE Advisors Limited may reject late complaints where delay has prevented the verification of facts, the activation of protocols, the collection of evidence or the timely referral of the issue to the relevant provider.
18. Governing Law and Jurisdiction
These general terms shall be governed by the law of England and Wales, save to the extent that mandatory consumer protection rules of the client’s country of habitual residence apply compulsorily.
Unless mandatory law provides otherwise, any dispute arising out of these terms or the services of IE Advisors Limited shall be submitted to the courts of England and Wales.
19. Entire Agreement, Severability and Waiver
These terms, together with the specific terms of the contracted service and the programme-specific documentation, constitute the entire agreement between the parties in relation to the services provided by IE Advisors Limited.
If any provision is found to be invalid or unenforceable, the remainder shall remain valid and effective to the fullest extent permitted by law.
Any failure by IE Advisors Limited to exercise a right shall not constitute a waiver of that right.
20. Acceptance of the Terms
Signature of the contract, electronic acceptance, payment of a reservation or express instruction to begin work shall constitute acceptance of these general terms and, where applicable, of the relevant provider’s specific terms.
